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Always great to receive fantastic feedback...

Posted by Customer Service Agent 3 on
In my 30 years working in business, with the last 20 years as a Finance Director, I have used many debt collection agencies and factoring companies to assist with our credit control function. Every time I was underwhelmed with the services provided and I could never then justify the fees charged. COLLECTaDEBTpro has completely changed my perception of how an outsourced company can add significant value to the credit control and cash flows of the businesses I operate.

The initial demonstration by the COLLECTaDEBTpro team, and the subsequent training they provided when we launched their product, was extremely useful – for a tech company they are fully visible which is rare and refreshing. The ease of use is everything you would expect from an online tool – no control is relinquished and the credit control teams retain full ownership of which debts are loaded and how they are managed. There are simplistic dashboards that provide real-time updates, and with COLLECTaDEBTpro doing all the heavy lifting it enables the credit controllers to spend more time speaking with clients, resolving issues and finalising payments.

The true measure will always be on the results delivered, and this is where COLLECTaDEBTpro is like no other product I’ve seen in the industry. Our success rate is 100% when using COLLECTaDEBTpro, and with their competitive fees being passed on to our debtors it forms such an effective part of our credit control department at a net zero cost to the business. It is also very interesting to hear from clients whose debts have been assigned to COLLECTaDEBTpro – they are all continuing as our clients and had no issue with this part of our collections process. I would strongly recommend any Finance Director to review COLLECTaDEBTpro as part of their credit control function.

N Riley FCMA
Group Finance Director
K2 | Corporate Mobility