Have you outsourced unpaid customer accounts to a debt collection agency (DCA) before and found that you then spend valuable hours chasing the progress of their activity?

Should you relinquish complete control of recovering unpaid debt to an outsource partner?

We don’t think so! We think you should insist on retaining control and have oversight of the communications being sent to your customers at all times. After all, they are YOUR customers.

Why do companies accept this ‘customer journey black hole’?

In today's marketplace, the customer experience is of utmost importance and companies need to ensure that they are easy to deal with at every stage of the sales process. However, everyone is blinded by the scramble to reach compliance utopia and it seems that many creditors may have fallen into a trap of accepting a lack of control and oversight as part and parcel of using an outsource partner.

Why does this happen?

DCA’s have historically been very guarded about their strategies and processes as they fight to maximise profit margins and although they have opened up in the last few years with the creation or expansion of dedicated audit teams by some of the larger creditors, this is still largely true. Many remain extraordinarily nervous about allowing clients access to real-time call recordings, activity logs, account notes, and financial transactions.

Is it because you don’t realise that there is an alternative?

Maybe businesses have accepted that once further actions need to be taken to recover a debt, the customer is lost. But this is not necessarily true. If the debt is collected professionally using a process overseen by you, and the recovered payment is made directly into your bank account, the damage to the relationship with your client is kept to a minimum.

So what is the answer?

We offer a solution that can give you the ability to retain full control and oversight of your customers at all stages of the debt recovery process, with extensive and user-friendly functionality such as:


Remote real-time control

Ability to:

• Pause/resume activity (e.g. query/complaint received)
• Close (e.g. account paid/closed/insolvent)
• Instigate trace (e.g. customer has moved address)
• Indicate ‘vulnerable’ status (activates appropriate communications)
• Update balance
• Update customer record information
• Add manual comments
• Instigate legal activity once collection cycle completes

Remote oversight

Ability to:

• View actual copies of communications sent
• View scheduled activities
• View activity fulfilment dates
• View customer correspondence
• View and audit every customer record

Regulators such as the FCA are continuing to introduce steps that creditors need to adhere to when dealing with debt. Speak to CollectaDebtpro and let us help you to keep control of your own debt recovery.

For further information, please take a look at our website or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.