News
Themis Global, the award winning Customer Engagement and Retention specialists, are proud to announce that they have achieved the International Organisation for Standardisation (ISO) 27001 Information Security Standard.ISO 27001 is an international standard that recognises Themis Global’s dedication to managing information security and potential security risks. The standard encompasses all of their people, processes & technology; and guarantees the robustness and quality of Themis Global’s risk management processes.
Conducted by the independent certification body, the British Standards Institution (BSI), Themis Global met or exceeded their rigorous assessment criterion which specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS) within the organisation. By applying and following the necessary steps to comply with this standard, Themis Global evidenced the identification, control and elimination of security risks, ultimately certifying the security practices adopted with their organisation.
Themis Global ShortlistedFollowing their success at the 2017 CICM British Credit Awards, THEMIS GLOBAL are thrilled to have once again been shortlisted for the ‘Third Party Debt Collection Team of the Year’ award at the upcoming CICM British Credit Awards 2018.
Michael Court (Co-Founder & Director) commented, “I am so, so proud that Themis have been shortlisted for this prestigious award once again. The recognition we received from the CICM in February helped us achieve exceptional results throughout 2017 and being given the opportunity to retain this award makes it extra special.
THEMIS GLOBAL, the credit industry’s dedicated Customer engagement and retention specialists, have been shortlisted as a finalist at the upcoming Credit Excellence Awards 2017.Commenting on the news, Michael Court (Co-Founder and Director) said, “Following our recent success at the British Credit Awards 2017, it is humbling that our achievements have once again been recognised at the highest level. The Guoman Tower Hotel is an iconic London venue and October 3rd promises to be an incredibly exciting night. #loveyourcustomers”
Mark Robertson (Co-Founder and Director) added, “I am very proud that our cost effective Customer engagement and retention models have been acknowledged for the significant benefits they are realising for all of our clients. Being considered for a Credit Excellence Award is a dream come true!”
Themis Global Brand ReviewEXCITING NEWS – Themis Global has completed a rigorous corporate brand review and is excited to unveil their new logo, tagline and an entirely new website.
The move comes after continued growth has seen Themis confirm their position as the industry’s only dedicated, FCA authorised Customer engagement and retention specialist. This signifies their intention to build on this expansion throughout 2017/18 by continuing to realise previously unseen performance metrics across all sectors.
THEMIS GLOBAL, the credit industry’s dedicated Customer engagement and retention specialists, have been shortlisted for two awards at the upcoming Credit Awards 2017.
Commenting on the news that Themis Global had been shortlisted for both the ‘Best Specialist Collections & Recoveries Business’ and ‘Best Outsourced Collections Provider’ awards, Michael Court (Director and Co-Founder) said, “Following our recent success at the British Credit Awards 2017, we are thrilled that our achievements have once again been recognised at the highest level. Congratulations to our clients and everyone at Team Themis, as they are all part of this fantastic journey. Fingers and toes crossed for the 11th May! #loveyourcustomers”
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THEMIS GLOBAL - CICM British Credit Award WinnersIt was quite impressive that Pharrell Williams managed to stay ‘happy’ throughout the whole of 2014, but that is nothing compared to the ‘perpetual euphoria’ experienced by Themis Global since winning the ‘Third Party Debt Collection Team of the Year’ award at last week’s CICM British Credit Awards.
A still rather hoarse Michael Court (Director and Co-Founder) commented, “What a night and what an achievement! Collections have fundamentally changed over the last 18 months and receiving recognition from the CICM for the part we have played in leading the ‘Customer Relationship’ transformation is awesome”.
In my opinion, the biggest frustration within a collections environment that is not measured or challenged enough is the amount of outstanding debts that remain on a ‘query’ status throughout the whole lifecycle of an account. At any one time there are billions of pounds worth of unrecoverable ‘on hold’ debt in the UK and to address this problem, a drastic change in how these are managed needs to take place.Query Loops
Query loops are usually created when outsourcing unpaid debts to a third party; such as a debt collection agency (DCA).
Following multi-industry consultation, Ofcom have issued a revised statement of policy on the persistent misuse of an electronic communications network or service.Policy changes are set to go live on the 1st March 2017.Main changes are centred on the inclusion of ‘Agent Behaviour’ and their determination to reduce/eliminate ‘Silent and Abandoned Calls’ and ‘Repeated Misuse’ and is set to alter the outbound dialling landscape.
Abandoned Calls
DISCLAIMER: For those of you who are happily divorced, DON’T PANIC! I am not suggesting that you run round to your ex’s and get down on one knee!
I’m talking about ‘Customer’ re-engagement and three scenarios where focus appears to be lacking;
