Frequently Asked Questions

I already have a collections process; why would I use you?

Many businesses will already have some form of collection strategy as part of their standard processes; however there are huge benefits to improving them. Numerous overdue invoices will still delay paying you, no matter how many letters or calls you make. COLLECTaDEBTpro offer solutions to enhance your existing processes and make them more robust, or even replace your current collections process in its entirety. Our packages suit different circumstances, from early arrears to late stage bad debts.

If you want to discuss your requirements in more detail and how COLLECTaDEBTpro can benefit your business please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it..

Am I making any commitment by registering with COLLECTaDEBTpro?

No, you are not making any commitment by registering with us. Setting up an account is quick, simple and free, allowing you to submit overdue invoices at your leisure.

Can I pay COLLECTaDEBTpro via alternative payment methods?

COLLECTaDEBTpro is a fully automated, online solution which allows us to deliver powerful, cost effective solutions to each and every customer. For this reason we currently only offer a debit or credit card payment facility. In certain circumstances we may be able to accept payments by direct bank transfer - please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

What are the minimum / maximum number of debts I need to upload on a monthly basis?

There are no restrictions on the number of overdue debts you need to load to maintain your account. For ease of use, we have embedded a spreadsheet within the portal to make it easier for you to upload multiple debts, without the need to enter each one manually.

Is there a minimum balance you will accept as a debt?

We do not stipulate minimum balances; you can upload whatever overdue debts you have outstanding. Our Bronze, Silver and Gold packages make recommendations based on the balance/lateness of your overdue invoices.

How do I get paid from COLLECTaDEBTpro?

COLLECTaDEBTpro work hand in hand with your own internal collection processes. Your customers will make payments directly to you utilising the details you provided within the registration setup. At no time will we handle any of your recoveries.

Are there additional fees I have to pay?

We will not add any additional fees outside of your agreed package. All fees are paid upfront to ensure transparency in your service costs.

Can I get discounts for high volume usage?

COLLECTaDEBTpro’s packages are already very competitively priced due to the benefits of utilising economies of scale however we are happy to discuss all available options with you depending on your individual circumstances. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

How old can my debt be?

Provided the debt is not over five years and nine months old (from your due date), then we will accept your invoice on our platform.

If my account is not paid, do I have to proceed with legal action and pay extra fees?

No. Our services are designed to give you full control at every stage of the collections process. In the unlikely event that our collection process is unsuccessful, you can decide to litigate if you wish. The choice is always yours. It is our desire to recover your funds using our specialised debt recovery solution because this maintains brand protection, customer retention and is cost effective. Legal action is more costly and should be only be used as a final resort.

Do you recover debts from individuals?

Yes, we recover debts from Individuals, Sole Traders, Partnerships, Limited Companies, PLC’s, LLP’s, Trusts and Charities. In fact, anyone with outstanding invoices for goods or services supplied.

How long will it take for you to collect my debt?

On average, our clients receive payment of their outstanding invoice within two weeks of instructing us, however there will always be cases that pay much quicker, take longer or do not pay at all. We also offer you the opportunity to take legal action after our full strategies have ended, should it be required.

Can I stop the process at any time?

Yes. You have access to each debt loaded via your dedicated online portal. Within each account there is the ability to send us a ‘stop action’ request. This would be used in certain circumstances such as the customer has come to an agreement to pay you, raised a query or left their previous premises.

I have a large volume of unpaid invoices; can you service my requirements?

Yes. Our solution allows our clients to upload multiple overdue debts through a dedicated and easy to use spreadsheet, which can be downloaded once you have registered with us.

Am I entitled to a refund?

You can view our refund policy here.

Where can I view details of your debt collection packages?

A full description of our current packages can be found via the ‘Products’ menu option on our home screen or from here.

How do I make a complaint?

You can view our complaints procedure here.

Where can I view your Terms and Conditions?

COLLECTaDEBTpro will ask you to read and agree to our terms and conditions before you make payment, however you may also view them here.

How do I make a subject access request?

All requests for information should initially be directed to our client who will liaise with COLLECTaDEBTpro on your behalf, where required.

My debt is regulated by the Consumer Credit Act (CCA); can I still use your services?

Yes. COLLECTaDEBTpro is a trading name of Themis Global Limited and are authorised and regulated by the Financial Conduct Authority under registration number 726702. You can confirm our registration on the Financial Conduct Authority’s website www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.