We use cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

What are cookies?

A cookie is a piece of information, like a tag, that is stored on your computer, tablet or phone when you visit a website. The cookie will help the website, or another website, to recognise your device the next time you visit. It can help identify your device whenever you use that website. They are used by most major websites.

To make the best use of our website, on whichever device you use, you will need to make sure that your web browser is set to accept cookies.

What are cookies used for?

COLLECTaDEBTpro websites use cookies to:

  • Give you an improved online experience
  • Protect the security
  • Measure and improve our services
  • Allow you to set personal preferences
  • Measure marketing

Cookies are used for a variety of reasons and help improve your online experience, for example when you select a product to purchase and put it into your basket a cookie will make sure the item stays in your basket when you move to a different page and then onto the checkout.

Cookies make our online service easier to use by:

  • Helping the page load quickly by sharing the workload across computers
  • Make your login faster by remembering your customer details
  • Make sure our pages are optimised for your browser or device by supplying us with technical information about the device or browser you are using
  • Help us analyse how well our website is performing or to recommend content to you

Certain cookies contain personal information – for example, if you click “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies do COLLECTaDEBTpro websites use?

Generally, our cookies perform up to three different functions:

1. Essential cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify registered users and ensure they can access the subscription only pages. If a registered user opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2. Performance Cookies

We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies can save you the trouble of typing in your username every time you access the site, and recall your customisation preferences.

3rd Party cookies on the COLLECTaDEBTpro websites

We also use or allow third parties to serve cookies to track where you have come from, for example, like many companies; we use Google Analytics to help us monitor our website traffic. Also if you were referred to us by another website by collecting data it lets us reward some external websites for referring customers to us.

Can a website user block cookies?

As we’ve explained above, cookies help us to ensure that you continue to get the most out of our websites. When first visiting our website, you should have seen an overlay which explained that by continuing to access our site, you are consenting to our use of cookies. However, if you do wish to disable our cookies then please refer to the internet browser settings. Please note that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.


Cookies by themselves cannot be used to find out the identity of any user. The information is completely anonymous and doesn’t contain any of your personal data. Unless you choose to tell them, any 3rd party site will never know who you are even if they assign your browser a cookie.