Refunds can only be considered during the period between order being placed and commencement of our services. Please be aware that in many cases, our solutions will start working instantly. Once our activity has started, unfortunately we cannot offer you a refund.
To be eligible for a refund, you must be able to prove that the transaction was unauthorised.
To complete your refund, we require a receipt or proof of purchase along with clear reasons why this transaction was not authorised through the business for use of the selected product. If the transaction was completed in a fraudulent manner, such as using a debit card for someone not linked to your business, a written statement from the card holder is required to review the refund.
There are certain situations where refunds will not be granted, however a credit for the payment may be added to your account for future use on additional invoices you upload.
Refunds (if applicable)
Once your request is received and inspected, we will confirm receipt by email. We will also notify you of the approval or rejection of your refund in the same manner.
If you are approved, then your refund will be processed, and a credit will be applied to your account or to the credit/debit card, as soon as is reasonably possible.
Late or missing refunds (if applicable)
If you haven’t received a refund within a timely manner, please check your bank account regularly.
You may also wish to contact your card company as a transaction can take time before your refund is officially posted.
Sale items (if applicable)
Only regular priced products may be refunded. Unfortunately discounted packages cannot be refunded.
You will be responsible for paying your own administration costs when requesting a refund. All administration costs are non-refundable.
If we cannot fulfil your chosen package for any reason (e.g. an event outside of our control), you may also be entitled to a refund. We will notify you by email to confirm and a credit or refund will be made within a reasonable timeframe.